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Returns & Refunds

Returns

The following return policy applies to orders in the United States and Canada only.

Cotn Collection accepts returns on all unworn and unwashed pajamas, night shirts, pants, gowns and robes purchased on this website. We do not accept returns on underwear. Please use our sizing chart or find a store near you to find a fit. We do not accept returns or exchanges on merchandise purchased in any privately owned boutiques that carry our merchandise

Eligible items must be returned within 21 days of the item’s shipment.

Items purchased as Christmas gifts are eligible for return until January 15th. 

All returns are subject to a 10% restocking fee at our discretion.

Items purchased from the Final Sale page are not eligible for return or exchange, please contact customer service if you have any questions or concerns.

Refunds

We offer direct refunds back to your original method of payment within 21 days of purchase. All returns after 21 days will be at the discretion of Cotn Collection, and in the form of merchandise credit.

We do not offer price adjustments on previously purchased merchandise.

Sales and Promotions

Any promotion or sale offer is only valid for the time period in which the campaign is running. Unfortunately we cannot make any adjustments or changes after the sale or promotion is complete.  

Items purchased from the Final Sale page are not eligible for return or exchange, please contact customer service if you have any questions or concerns.

Lost or Stolen

In the unlikely event that your package is lost or stolen once handed over to the shipping provider, we will need 14 business days to trace the package. During this time we will be relying on the shipping company to provide additional information, or to file a claim. If the order is not found and forwarded on to you, we will replace it or refund you the full cost.